Privacy Policy

This page tells you information about us and the legal terms and conditions (“Terms“) on which we make available products (“Products“) and services (“Services“), from our website,, (“our site“) to you.

Our site facilitates your access to an online clinical assessment for the purpose of issuing private prescriptions and supplying medication (“Prescribed Medicines“) to you.

These Terms also govern the ownership and use of any materials, documentation and intellectual property rights belonging to us or any of our associates (“Material“).

Please read these Terms carefully and make sure that you understand them. Before you place an order for Products (including Prescribed Medicines) or Services on our site (“Order“), you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be allowed to order Products or Services from our site.

Information about us

We work with selected third party suppliers (“Associates”), including registered general medical practitioners (“GPs”) and pharmacists (“Pharmacists”), who are responsible for providing the Products and/or Services through our site in accordance with their own terms and conditions. You should review and accept such terms and conditions prior to placing an Order for Products or Services.

Where reference is made in these Terms to communication being made in writing, this shall be taken to include communication made by us or any Associate by way of onscreen message, notification, prompt field or other communication or information provided to you via our site or by email using an email address, which you have provided to us for communication with you. The provisions of this clause shall not apply to the requirements of service of any documents in legal proceedings.

Communication and security

By accepting these Terms, you are communicating with us electronically and, in doing so, you are deemed to consent to receiving communications from us or our Associates electronically. Electronic communications include, but are not limited, to emails, notifications, alerts, prompts, disclosures and information fields or other information provided via our site. You agree that any electronic communication made to you by us is sufficient to satisfy any legal requirement that such communication be made to you in writing.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at

Your Consumer Rights

Consumers have legal rights in relation to Products and/or Services that are faulty or, subject to clause 13, not as described. You can obtain advice about your legal rights from your local Citizens’ Advice Bureau or Trading Standards Office. These Terms do not affect your statutory rights.

You acknowledge and agree that by purchasing any Products or Services through our site, no contract of sale, retail or other commercial arrangement is created between you and us. Our relationship with you when purchasing such Products and Services is as a facilitator for the purpose of you placing your Order with the Associate.

The Associate, who will provide the Products and/or Services direct to you, will do so under its own terms and conditions of supply.

We will not be held liable for any Product and/or Services that you purchase from an Associate.

When placing an order for a Product and/or Service through our site, you will receive written confirmation of your Order from us. This confirmation, however, will be subject to acceptance of the Order by the applicable Associate.
Your contract with the Associate will subsist at the time when your Order has been placed with the Associate by us acting as agent and such Order has been duly accepted by the Associate. The basis of your contract with the Associate will be governed by the Associate’s own terms and conditions.